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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Let’s take a look-see…

In my bag (0) items
Nothing in bag — so far!

Drop Us A Line

We love hearing from clients.
How can we help you today?

With details about a piece of jewelry, perhaps;
or, with a custom hat design appointment;
or, with a DC event appointment;
or with private shopping and collection curation (in-store, or via Zoom).

Let us know, and we're on it!

Your day just became all the brighter. More soon!

shine on

Your hat size.

Determining your hat size is so easy: Run a tape measure (or string) around the circumference of your head an inch or so above your ears, leaving just enough wiggle room to fit your finger between your head and the tape/string. If using a tape measure, there's your hat diameter; if you use a string, piece of ribbon, or similar, then compare with a ruler (or use a phone app) to measure the length value.

Or, message us and we'll help you with determining your hat size — and with designing your dream hat, if you like!

Caring for your baby.

We created your hat with love. Show her a bit of love in return, and she'll last and last.

We process and ship orders Monday through Friday, except national holidays, scheduling for Monday through Friday delivery.

In-Stock vs. On-Demand

Please allow up to 2 days of handling for "in stock" items (up to 4 days during holiday season). For example, if you request overnight shipping, the shipping clock starts on the ship date, which, again, is 2-4 days after we receive your order. Please let us know if you absolutely need your item sooner; we will try our best!

By comparison, we fabricate on-demand jewelry, hats, apparel, you guessed it, on demand. We typically start the process within a business day of receiving your order; production plus delivery of on-demand items spans two to six weeks.

Custom Orders

Dominique Cohen creates stunning bespoke jewelry, hats, and apparel. Production schedules vary, as you can imagine, with design intricacy and other factors, all of which we map out with you during the custom design ordering process.

Purchases Ship to FedEx/FedEx Office Locations, and They Require an Adult to Sign at Pickup

We ship via FedEx, overnight by default to limit chance of theft; we highly recommend choosing a longer journey only if you absolutely must. Rates stem from your delivery location. 

Because of the high value of your Dominique Cohen package, it must be signed for by an adult. FedEx recently changed its policies to no longer offer home delivery for such packages. We apologize the inconvenience, however it is a vital security protocol.

We ship to the FedEx location nearest your ship-to address. You absolutely can request a different FedEx / FedEx Office location: Simply note your preference within the Notes field of your order (just below the "add to bag" button).

We cannot ship to PO boxes.

We hope you love your purchase!
Expert hands created it with pride in craftsmanship
& joy in bringing clients joy.

Questions? Send us an email, or call or text us at (323) 404-2959.
Happy shopping!

Drop Us A Line

We love hearing from clients.
How can we help you today?

With details about a piece of jewelry, perhaps;
or, with a custom hat design appointment;
or, with a DC event appointment;
or with private shopping and collection curation (in-store, or via Zoom).

Let us know, and we're on it!

The buzz!

Your note to us is on its way! We love talking with clients, and look forward to reading your message. We try to answer same-day; occasionally events and client appointments delay the loop. Talk soon!

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