order turnaround and delivery
We process (and ship) orders monday through friday, except national holidays, for monday through friday delivery.
In-Stock vs. On-Demand Items
We fabricate in-stock jewelry on an ongoing basis to keep a small cache on hand. We typically ship your in-stock jewelry within two business days (up to four during holiday season) of receiving your order. For example, if you order overnight shipping with your order, the shipping clock starts on the ship date, which, again, is 2-4 days after we receive your order. Let us know if you absolutely need your item sooner, and we will try our absolute best.
By comparison, we fabricate on-demand jewelry, you guessed it, on demand. We typically start the process within a business day of receiving your order; production plus delivery of on-demand jewelry typically spans two to six weeks.
Bespoke Fashioned-On-Demand Items
Dominique Cohen creates stunning bespoke jewelry — and now bespoke hats and apparel, as well! Production schedules vary, as you can imagine, with design intricacy and other factors, all of which we discuss with you during the design ordering process.
All Purchases Ship FedEx Signature-Required
We ship via FedEx, overnight by default to limit chance of theft; we highly recommend choosing a longer journey only if you absolutely must. Rates stem from your delivery location.
Because of the high value of your Dominique Cohen package, it must be signed for by an adult. FedEx recently changed its policies to no longer offer home delivery for such packages. We apologize the inconvenience, however it is a vital security protocol.
We ship to the FedEx location nearest your ship-to address. If you like, request a specific FedEx / FedEx Office location: Simply note your preferred FedEx within the Order Instructions notes field of your order.
We cannot ship to PO boxes.
If you have questions, drop us a line.